Return and Refund Policy for ConsumerEmpire.com
Effective Date: 10.11.2024
At ConsumerEmpire.com, we are committed to providing you with a secure and satisfactory shopping experience. However, if you encounter any issues with the products you purchase, you may be eligible to return or exchange them based on our return and refund policy. Please review the following details regarding our return and refund policy.
1. Return/Exchange Conditions
– Returning Products: If you find any defects, damages, or incorrect products upon receiving your order, you may contact us within 7 (seven) days of receiving the product. Before returning the product, you must notify our customer support team and provide details about the issue with the product.
– Eligible Products for Return: Products eligible for return must be unused, in original condition, and in their original packaging. Items with removed tags, seals, or packaging may not be eligible for return.
– Returnable Items: To be eligible for return, the product must be in its original, undamaged, and unused condition. If the product has been used or damaged, it will not be accepted for return.
2. Refund Conditions
– Refund Process: Once the returned product is reviewed and accepted, your payment will be refunded within 7 (seven) business days. Refunds will be processed using the same payment method that was originally used (such as credit card, mobile banking, etc.).
– Free Shipping: Shipping costs for returns will generally not be refunded unless the product is defective or incorrect. In such cases, shipping costs will be covered by us.
3. Defective or Incorrect Products
– Defective Products: If the product is defective (such as a manufacturing defect or quality issue), you may return the product within 7 (seven) days of receipt for a refund or exchange.
– Incorrect Products: If the wrong product is delivered to you, we will accept the return of the incorrect item and send you the correct one.
4. Return Process
– Starting a Return: If you wish to return a product, please contact our customer support team by reaching out to us via WhatsApp at 01745700588 or email us at msrbinfo@gmail.com.
– Return Instructions: Once the return process is initiated, we will provide you with the necessary instructions and logistics details to send the product back to us.
5. Issues with Return and Refund
If you encounter any problems or have questions regarding the return or refund process, please feel free to contact our customer service team via WhatsApp (01745700588) or email us at msrbinfo@gmail.com. We will do our best to resolve the issue promptly.
6. Exceptions
The following items are not eligible for return or refund:
– Items that have been used, damaged, or altered.
– Products whose seals, packaging, or tags have been removed.
– Custom or exclusive orders that are specially made for you.
– Certain products, such as health and beauty items, safety devices, etc., may not be eligible for return or exchange for hygiene reasons.
7. Our Commitment
We prioritize customer satisfaction at ConsumerEmpire.com. If you are not completely satisfied with your purchase, our customer support team is always available to assist you in resolving the issue.
Thank you for shopping with us!
ConsumerEmpire.com
Email:Â msrbinfo@gmail.com
Phone:Â 01745700588
WhatsApp:Â 01745700588
Website:Â www.consumerempire.com
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